CASE: Pizza USA †An Exercise in Translating Customer Requirements Into Process Design Requirements Essay

Production & Operations ManagementPizza ground forces is a chain of pizza pie pie restaurants that currently offers sit-down and take-out service. Many customers open said that they would buy more pizzas from Pizza USA if it offered a rake service. This exercise is in two parts. In Part I, you play the customer. In Part II, you play the omnibus at Pizza USA who is responsible for(p) for developing the pizza words movement practice emergencys.PART ITo start with, you have to think like a customer. This should be slowly since you probably have experience with coiffureing pizza to be delivered. tack together that experience to work falsify a list of the attributes of pizza tar that atomic number 18 historic to you AS A CUSTOMER As we said, this should be easy. Right? Or is it? In devising your list, con fountr the following What must(prenominal) a pizza delivery service accomplish so that you are reasonably satisfied? Beyond your being reasonably satisfied, what coul d a pizza delivery service do that would make it really unique and render a differential advantage? In early(a) words, what could a pizza delivery service do that might cause you to ALWAYS order from one particular service (and, perhaps, to pay more for the privilege)?Assume that this pizza restaurant can make whatever kind of pizza (and side items) that you want.PART IINow, put on your Pizza USA managers hat. For this part of the exercise, you will NOT be teamed with some different students. First, using the lists of all of your team members, create a master list. Next, listen to group the items on your list under a series of study headings for example, condition of the delivered pizza or quick, on-time delivery or order accuracy, and so on. Finally, make a list of the pizza delivery shape design requirements that your pizza delivery process will have to meet. As you do this, think about measurable standards in other words, what would you measure in order to watch that your process is operating effectively and efficiently? why do you think that these measures will be useful? Heres an example of how a part of this analysis could go. One customer requirement may be that the pizza should be hot when it is delivered. The fact is thatas concisely as the pizza comes out of the oven, it starts to cool. So, how could you keep the pizza from dropping below some minimum temperature before you hand it to your customer? acquire sure that in question 3, you identify quantitative measurements. (See the second dissever of Part II.)ASSIGNMENT1 Make a list of pizza delivery attributes that are important to you as a customer. 2 categorise your list of items under a series of major headings. 3 Make a list of pizza delivery process design requirements. come to with each requirement a measure that would ensure that the process meets the requirement. cause Pizza USA An Exercise in Translating Customer Requirements Into Process architectural plan Requirements 1. Make a list of pizza delivery attributes that are important to you as a customer. Quick order taking is important that when barter the restaurant to place the order, they answer and take the order in a timely manner. Pizza arrives on time customers want their delivered as soon as possible. Pizza is hot is important for the pizza to be unploughed hot as it arrives.2. Combine your list with the lists of a few other class members and categorize the items under a series of major headings. heartfelt customer serviceGood food qualityFast delivery service3. Make a list of pizza delivery process design requirements. Associate with each requirement a measure that would ensure that the process meets the requirements. Customer call (take order)Failure Incorrect orderPoka-yoke check order with customer before proceeding Place order and process paymentFailure system failure/cannot process paymentPoka-yoke reserve cash payment optionPrepare pizzaFailure see during preparationPoka-yoke notify cus tomer and provide a discount/ particular(a) product (i.e. free dessert) Deliver pizzaFailure delay during deliveryPoka-yoke provide discount coupon4. Design a process that meets your requirements. define it by using a flowchart similar to those shown in Exhibits 7.4, 7.5, and 7.6. level1 preliminary activities Stage2 Customer ServiceStage3 live performance